In‑House Warranty

Every CarMoose retail vehicle comes with a 30‑day in‑house warranty as standard.

Before sale, we fully inspect each car, bring all service items up to date, check the wheel alignment, and road‑test it for at least 30 miles. We never retail a car with a service item due within the next 6 months, and every vehicle comes with a minimum of 6 months MOT. If it needs a gearbox service, it gets done. If it needs a cambelt, it gets done. Simple.

Most genuine faults show up in the first few days of real‑world use. After that, new issues are usually normal wear and tear rather than anything we could have spotted beforehand.

If a sensor fails, a warning light appears, a switch stops working, or something electrical plays up, we’ll help. Small repairs can be done locally to you and we’ll cover the cost. Bigger issues need to come back to us so we can put them right properly.

If it’s a genuine fault, we’ll sort it. We treat customers the way we’d want to be treated.

Extended Warranty (Warranty First)

Eligible vehicles come with a free 6‑month Warranty First policy. The advert will always state the exact level of cover included. This free policy includes a £1,000 per‑claim limit (up to the retail value of the vehicle) and up to £75 p/h labour.

Warranty First offer four levels of cover:

• Ignition – available on any car

• Dynamic – up to 15 years old

• Premier – up to 12 years old

• Exclusive – up to 7 years old

All cars are eligible to purchase a Warranty First policy, and cover can be tailored to your needs.

Upgrade Options:

• Increase cover to £2,000 per claim and £100 p/h labour

• Upgrade to 36 months from as little as £500

• Hybrid, electric and some luxury vehicles (e.g., Jaguar) carry a 50% increase in warranty cost

What’s Not Covered (In‑House Warranty)

Our in‑house warranty covers pre‑existing faults only — issues that were already present at the point of sale but were not detectable during our inspection or road test. These faults must show themselves within the first 30 days of ownership to be covered.

The following are not covered:

• Wear and tear items Tyres, brakes, wiper blades, bulbs, clutches (unless clearly failed), exhausts, wheel bearings, suspension bushes, etc.

• Routine servicing & maintenance Oil changes, filters, spark plugs, timing belts due in future, gearbox servicing due in future, MOT repairs.

• Cosmetic issues Paint, dents, scratches, interior trim, infotainment glitches, missing pixels, cosmetic corrosion.

• Non‑mechanical items Air‑con re‑gassing, tracking/alignment after pothole damage, software updates, sat‑nav maps.

• Damage after purchase Misfuelling, impact damage, pothole damage, overheating due to low fluids, neglect, or continued driving with a warning light.

• Modifications or aftermarket parts Failures caused by remaps, lowered suspension, non‑OEM parts, or electrical add‑ons.

The rule is simple: If the fault was already there and shows itself within 30 days — we’ll sort it. If it develops later due to wear, damage, or normal use — it isn’t covered.

Trade Sale Vehicles

Trade Sale vehicles are sold strictly without warranty and are priced accordingly. These cars do not meet our retail preparation standards and are intended for traders, DIY buyers, or anyone happy to take a vehicle exactly as it is.

A Trade Sale means:

• No warranty

• No returns

• No aftercare

• Sold as seen, tried and tested

• Any faults — present or future — are the buyer’s responsibility

Trade Sale vehicles may have:

• Higher mileage or age

• Known mechanical or electrical faults

• Cosmetic issues

• MOT advisories or upcoming maintenance

• Incomplete history or unknown service intervals

You’re welcome to inspect or test the vehicle for as long as you need before purchase. Once bought, all faults are the buyer’s responsibility, regardless of when they appear.